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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first thing you should do is push the Help button, which is present on each page. A context menu will show up. It comprises exhaustive information about all the actions that you can carry out on the page in question. Each context menu appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a huge collection of instructional videos demonstrating how to work with our web hosting Control Panel. They're intended for those of you who want to see how things are being done instead of only reading articles. Thus, anyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you are looking for, have a glance at our comprehensive Frequently Asked Questions database, which comprises questions asked by actual people and provides real solutions. We frequently update our Frequently Asked Questions database with new entries so as to embrace all the new additions and innovations related to our system.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions database either, you can touch base with our excellent team of customer service technicians available 24-7-365 and ready to assist you with any problem. Each trouble ticket you submit will be responded to in less than 60 minutes (the average response time being approximately twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 103522

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com